Director/Associate Director – Operations

Director/Associate Director – Operations

Remote or Gr. Philadelphia or Boston Area

MedComm Agency – Standard of Care (SOC)

Ref# 955

Role Description

Director of Operations at award winning MedComm agency collaborates with staff with diverse skills to create materials & programs that meet—or even exceed—standards & expectations. Candidate strives to meet expectations & manage day-to-day workflow of project teams. Work closely with sales lead.


  • Bachelor’s degree (BA/BS) or equivalent experience, managing & designing blended learning solutions
  • 2+ years (Assoc. Dir.) or 5+ years (Dir. level) of Operational experience within digital agency or professional services organization
  • Experience in or serving clients in highly regulated environment, specifically pharmaceutical, medical device, or biotech
  • Sales training experience
  • Familiarity with client submission systems (eg, Veeva Vault)
  • Demonstrated ability to manage projects within budget. Scope, assess, & manage client expectations
  • Proficient in Microsoft Office, Project Planning Software (eg, Microsoft Project), Adobe Acrobat, Virtual Meeting Software (eg, GoTo Meeting, Skype for Business, WebEx), File Sharing Software (eg, OneDrive, Box), Client submission systems (eg, Veeva Vault)
  • Experience with financial aspects of project management (budget planning, revenue recognition, invoicing, etc.)
  • General understanding of skills required to create blended learning products including creative/instructional content development, graphic design, programming, media creation, content editing, & quality assurance
  • Exceptional teamwork, interpersonal, communication, attention to detail, & organizational skills
  • Able to manage project team comprised of diverse personalities & skill sets
  • Effectively prioritize & manage multiple tasks
  • Maintain upbeat professional attitude & image
  • Be adaptable, curious, & capable to deal with pressure positively
  • Willing to work evenings or weekends to meet project deadlines
  • Travel periodically to client meetings/events & sales pitches


3 core areas: Timeline Development & Management, Client Interaction & Tactical Development.

Tasks and responsibilities within core areas will evolve over time as candidate gains knowledge, skills, & experience in role.

Timeline Development and Management 

  • Develop, monitor, & update project timelines throughout project life cycles; adjust for efficiencies
  • Communicate key timing milestones to client & project team & impacts of missing the same
  • Update team task list

Client Interaction

  • Primary point of client contact for projects
  • Set up client kick-off & status meetings, including creating agendas & preparing team (including communicating appropriate dress code for client meetings)
  • Set up recurring client meetings (rooms, invitations, dial/logins)
  • Understand client needs/requirements; help team meet/exceed client expectations (timing, quality, team interactions)
  • Document client interactions & clearly communicate action items via status reports
  • Support client on Medical/Legal/Regulatory (MLR) calls. Proactively help to identify unresolved comments that require further discussion. Ensure relevant internal team members are prepared to participate in discussions.

Tactical Development

  • Promote adherence to & evolution of processes. Serve as role model
  • Provide necessary project background (situation & need, scope, branding guidelines and standards, technical requirements, assets, etc.) to internal team
  • Schedule & lead internal kickoff meeting (when/if appropriate)
  • Review outlines & instructional design plans
  • Review scripts/draft workshops for alignment with scope & client direction
  • Manage MLR process: monitor submissions, review comments, join client MLR calls, make or delegate changes, & share with appropriate project team members as needed
  • Provide logistics support at on-site workshops & handle challenges quickly & effectively
  • Liaise with third-party vendors as needed, based on project needs or client requests
  • Close out/archive project
  • Schedule & conduct post-project reviews to discuss project successes & challenges
  • Manage internal projects, such as development of internal training resources or documentation/standard operating procedures
  • Gain experience managing variety of project types, which include e-learning, mobile apps, workshops, virtual preceptorships, print, games, video, & products (eg, Resource Amplifiers, Matrix Tools, Unify, Rcade, Viewpoint, HELP)

To Apply: Forward your resume, work samples, and answers to our questions from the link to Falguni Shah at Refer to “Director/Associate Director-Operations in the header.