Medical Association

Medical Association- Downtown Chicago – Hybrid

Ref #1016

Do you have a background in MIS, Computer Science, and Graphic Design? Enjoy working with customers to resolve questions/issues? Experienced with website authoring software, HTML, CSS/SCSS, Salesforce Marketing Cloud, and other current web technologies? Have excellent verbal, writing, proofreading and project management skills? Live in Chicago?

Our long term medical association client, located in downtown Chicago seeks  Website Associate to resolve website user questions, use expert communication skills to assure the highest level of customer service for members and policyholders. 

Medical Association offers excellent benefits & ample growth opportunities. Initial in-office training and familiarizing systems. Extra time as needed for training. Hybrid role. In person attendance at the office, a few times a month. 

Website Associate will:

  • Design, organize, manage navigation, develop and perform maintenance for the medical association’s website. 
  • Evaluate content submitted for posting to assure a positive user experience and adherence to standards and guidelines. 
  • Provide hands-on content management of their websites using HTML, CSS/SCSS, and other web technologies incorporating an intuitive sense of design. 
  • Assure that the websites accomplish the marketing communications objectives of the medical association.
  • Recommend ongoing improvements to websites and follow through on recommendations. 
  • Act as a back-up for the Customer Service Representative (CSR) by learning customer service policies and procedures. 

Website Associate

Background: 

  • Background in Computer Science, Management Information Systems (MIS) and Graphic Design preferred.
  • Experienced with website authoring software, HTML, CSS/SCSS, Salesforce Marketing Cloud and other current web technologies.
  • Exhibit superior customer service skills to serve employees at all levels within organization, physician members, policyholders, &  other external contacts.
  • Possess excellent verbal, written, proofreading and project management skills.
  • Self-starter mindset. Takes initiative to improve website
  • Familiar with & have intuitive sense of how to execute design best practices.
  • Collaborative personality. Can work effectively with different departments. 

Breakdown of time spent:

45%: 

  • Oversee daily website maintenance to ensure accuracy, timeliness and relevance. 
  • Post approved new content (assuring that content is written for web) and update existing content as requested by Communication team and department representatives. 
  • Implement design changes using established guidelines. Collaborate with the graphic designer. Provide direction, ideas & design concepts for web graphics and images within the Content Management System (CMS).
  • Assure that the website accomplishes the marketing communications objectives of the association. 
  • Assess web-related requirements. Evaluate and implement needed enhancements.
  • Monitor site for broken links, outdated information, typos, and materials that can be archived.
  • Maintain user roles and access for board, staff, county execs, practice admins and other groups on the association website.
  • Ongoing review of web pages to ensure: 
  • Accuracy and timeliness of posted content. 
  • Functionality. 
  • Ease of navigation and user experience. 
  • Create and maintain a calendar of website updates.

20%:

  • Use Salesforce Marketing Cloud to personalize content on the website.
  • Suggest personalization and customer journeys based on knowledge of customer questions and customer service survey results.

20%:

  • Serve as back-up to handle staff, policyholder, member and broker password and login requests. (This is especially pertinent when insurance policyholders strive to complete online coursework; percentage of time allocation will increase during last quarter.)

15%:

  • Prepare monthly user reports; provide summary from collected data.
  • Assist with updates to company Intranet.
  • Assist with updates to other company websites as needed.
  • Maintain knowledge of website technology, best practices and design trends. Recommend upgrades as needed. 
  • Additional duties and responsibilities as required or assigned.

To apply: 

Please send your resume, samples & answers to the questions from https://lhazan.com/candidate-services/qa/ to Lynn at lynn@lhazan.com, or Falguni Shah at Falguni@lhazan.com. Please refer to: Website Associate, Ref #1016 in the header.